FAQs
How do I prepare for your visit?
Aside from the initial 60-minute consultant, there is no preparation required for our visit.
I’m too shy to have someone come to my home and clean my mess. How do I get over my embarrassment?
Rest assured, this is a normal reaction and one we get all the time. We’re kind, friendly, non-judgemental and discreet. We’re here to help you get to a better place, not pass comments on your space. While we photograph your rooms, we never publish names or identifying information and every client engagement is completely confidential.
Do I have to throw out or donate items?
This choice is 100 per cent up to you. We’ll make recommendations to help achieve your outcomes but if you don’t want to discard or donate any items we’ll follow your preferences.
If I need to discard or donate items, can you help?
Yes, part of our service is to help you manage discarding and donating items. We’ll include this in our initial proposal for consideration and will adjust, if necessary, as the services take place.
Should I plan to be out when you come to start work?
This choice is also up to you. We’re happy to work when you’re at home and are just as happy if you prefer to go out until we’re finished. We do recommend that organising children’s areas is scheduled for a time when the little ones are happily engaged outside the home.
Who will be in my home doing the work?
Toni Long, Founder of Vivere Lifestyles, will visit your home personally for home organisation, table styling, life concierge and maintenance services.
How much notice do I need to give to cancel or re-schedule?
As a small business, time is one of our most important resources, so we appreciate 48-hours notice of cancellation or a request to reschedule.
I want to be organised but don’t have a big budget for storage and organisations solutions?
We recommend decluttering before considering any solutions for storage and organisation. While we’ll make recommendations on how to best organise your space, we’ll never make purchases on your behalf without your knowledge and specific approval.
Will you share tips to help me stay organised after your leave?
Yes, we aim to help every client stay on top of clutter, keep organised and maintain style on their own with time-tested tips and tricks.
Is Vivere Lifestyles a COVID-safe business?
Supporting the safety of our clients, community and ourselves is of the utmost importance to Vivere Lifestyles. We follow NSW Public Health guidelines at all times to protect our personal, and client safety. During our time in your home we will regularly sanitise hands and surfaces and wear a mask and gloves when required.
Pricing
How much do your services cost?
All our services are priced at AUD$80 per hour, ex GST. Each booked service is charged for separately and payment is due in full at the completion of each service via cash or direct deposit.
Do you offer gift packs?
Yes, we offer gift packs for 5 and 10 hours duration. Contact us with your needs and we’ll customise a package to suit.
Vivere Lifestyles 